All exclusive Himalaya stores, the Himalaya Store Mobile app, and the Himalaya Shopping website (https://himalayawellness.in) are a part of the program.
No, your mobile number is your membership number for Himalaya’s Smiles.
No, joining Himalaya’s Smiles is completely free.
a. Visit any exclusive Himalaya store and share your name, profile details, and mobile number at billing.
b. Log in to the Himalaya Store Mobile app.
c. Log in to the Himalaya Shopping website (https://himalayawellness.in)
There is no minimum bill amount to enroll in the Smiles Program.
Loyalty points are awarded on the net bill value (inclusive of tax).
No, a valid mobile number is required.
Yes, with a valid mobile number from one of the 30 designated countries.
There are four tiers: Bronze, Silver, Gold, and Platinum. Tiers are assigned based on the number of visits in a rolling 12-month period.
a. Silver, Gold, and Platinum members earn 10, 30, and 50 points respectively for every INR 100 spent.
b. Only valid payment modes are eligible for earning points.
Yes, the program is omnichannel, offering benefits across exclusive Himalaya retail stores, the mobile app, and the shopping website.
Yes, points will be credited after order fulfillment is confirmed.
The minimum amount is INR 100, after registration.
a. Yes, in-store members will receive a coupon code for a free product during their birthday week.
b. Online members will receive bonus points of 1000 in their account, which will be valid for ten days.
a. In-store members: A coupon code will be sent to your registered mobile number via SMS. This code will be valid for ten days, starting five days before your birthday.
b. Online members: You will receive an SMS notification about your birthday benefit.
If you enroll at least six days before your birthday, you will receive the benefit in the same year.
10 points = INR 1.
Check on our chatbot by logging into your Smiles account on https://www.himalayasmiles.com, or via the mobile app, or contact us at 1800-208-1930 or contactus@himalayawellness.com
Points for in-store purchases are credited instantly but redeemable the next day. For mobile app and website purchases, prepaid orders are credited instantly but redeemable the next day. COD orders are credited within 24 hours of delivery confirmation.
Points can be earned and redeemed at all exclusive Himalaya stores, the mobile app, and the shopping website.
Provide your registered mobile number at the cash counter or shop online.
Yes, points can be redeemed both in-store and online.
Points are deducted immediately upon redemption.
Yes. Log in to https://www.himalayasmiles.com with your registered mobile number to refer a friend or relative and earn 1000 bonus points on their first transaction.
You can refer a maximum of two friends or relatives per year.
Points expire six months from the date of the last purchase.
Contact the Himalaya’s Smiles Assistance Desk at 1800-208-1930 or email contactus@himalayawellness.com
Log in to https://www.himalayasmiles.com and unsubscribe under the Profile Update tab, or email contactus@himalayawellness.com
Visit any exclusive Himalaya store, log in to https://www.himalayasmiles.com, or contact us at 1800-208-1930 or email contactus@himalayawellness.com